Crores of people are using the Unified Payment Interface (UPI). In other words, UPI has become the most preferred payment method today. However, with the increasing use of UPI, fraud cases have also risen rapidly. Cyber fraudsters are scamming people using different tricks. Today, we will tell you about the five most common ways cyber fraud happens. We will also explain how you can protect yourself from these scams.

Common Ways Fraudsters Scam UPI Users

1. Fake UPI Handles

Fraudsters create fake UPI handles like @BHIM2help and contact users who have filed online complaints. Posing as customer support, they trick users into sharing personal details and committing fraud.

2. False Transaction Requests

Scammers mislead users by sending fake requests, claiming it is to send money back or reverse a transaction that never happened.

3. Phishing Links

Fraudsters send unauthorized links that, when clicked, redirect users to malicious apps. These apps automatically deduct money from bank accounts.

4. Fake Messages

Scammers send misleading SMS claiming that money has been mistakenly transferred to the user’s account. They urge the recipient to return the amount, using fake deposit confirmations.

5. Remote Access Apps

Posing as bank employees, fraudsters ask users to download screen-sharing apps like Any Desk or Team Viewer. Once installed, they gain access to personal devices and steal money.

How to Stay Safe from UPI Fraud

  • Never share your OTP or password, not even with bank representatives.
  • Avoid clicking on unknown links or sharing personal details online.
  • Do not allow remote access to your phone or computer through any app.
  • Never scan QR codes to receive money—QR codes are only for sending payments.

RBI Guidelines on Unauthorised Transactions

As per RBI guidelines, banks must refund the amount if a customer reports an unauthorised transaction quickly.

If neither the customer nor the bank is at fault, the refund rules are as follows:

  • Report within 3 days: The full amount will be refunded by the bank.
  • Report within 4-7 days: The customer may have to bear some amount, up to INR 5,000 to INR 25,000, whichever is lower.
  • Report after 7 days: The bank may not provide a refund if its policy does not allow it.